Toronto, Canada and London, United Kingdom, February 27, 2023 –
QBox Corp Ltd has appointed GlobalCX Innovations Inc., as a QBox reseller, focused on the North American and Latin America markets. QBox is the world’s leading Conversational AI testing and performance management solution for global brands looking to optimize investments in Digital Assistants and Chatbots. QBox adds to GlobalCX’s transformative contact center technology software-as-a-service solutions and professional services offerings.
“By becoming a QBox reseller, we are excited to fill a gap in our suite of solutions for an easy-to-use platform that allows non-technical team members to utilize automation for their chatbot and digital assistant E2E testing and language-model training processes,” said Richard Brown, Senior Partner of GlobalCX Innovations Inc. “QBox will add to our other leading testing automation solutions to further assist our medium to large enterprise customers with the continuous improvement of their chatbots and digital assistants so that they are more intelligent, effective, and provide engaging customer experiences.”
GlobalCX joins QBox resellers such as IBM and Accenture Iberia – world-class organizations at the forefront of Conversational AI and transformation. “We are thrilled to partner with GlobalCX Innovations Inc. to bring our conversational AI, chatbot and digital assistant testing and training solutions to more businesses in Canada and the United States,” said Benoit Alvarez CEO of QBox Corp. “By combining our cutting-edge technology with GlobalCX Innovations Inc.’s expertise in contact center SaaS solutions, we are confident that we can help businesses improve the quality of customer interactions with their chatbots and improve operational efficiencies.”
QBox Corp's mission is to help companies improve chatbot performance and significantly increase the volumes of customers serviced by automated systems. The company is headquartered in the UK and supports customers around the world including American Red Cross, Axos Bank, Bell Canada, Infosys, Intuit, Johnson & Johnson, Lloyds Bank, NatWest Banking Group, Nestle, NetApp, Sky and Vodafone. QBox Corp lifts companies out of their Conversational AI ‘trough of disillusionment’, through the ‘slope of enlightenment’ and onto the ‘plateau of productivity’.
GlobalCX is a leading provider of contact center technology solutions that enable businesses to deliver exceptional customer experiences. The company’s solutions include contact center software-as-a-service technology solutions, consulting services, and managed services, all designed to help businesses optimize their customer experience strategies and drive business growth.
QBox is an excellent tool that provides a comprehensive and customizable application for testing conversational AI applications. It simplifies and accelerates the testing process, improves accuracy, and helps users deliver high-quality digital assistants.