Increase accuracy and keep meeting performance KPIs

Monitor ongoing accuracy

QBox Monitoring analyzes where your production chatbot is performing well with real-word customer enquiries and it falls short.

Along with accuracy data you can identify new trending topics customers are asking about but are not covered by your existing data model.

This will ensure your conversational AI can evolve at the right pace for your customers to have the best experience.

Increase accuracy when in production

By monitoring the stream of utterances that end users send to a production chatbot system, QBox can automatically and accurately review most utterances as correct or incorrect.

This removes the need for time-consuming and expensive manual marking allowing your subject matter experts (SME) to focus their time more on continual improvements

Respond rapidly to important topics

Audience habits and needs naturally change and evolve over time, so how do you know where to focus efforts on improving your chatbot?

QBox Monitoring provides the intel to allow your SME to make informed decisions on areas that need more effort (and which don't):

• Concentrate efforts on high-traffic intents
• Discover topics your audience are covering that your chatbot isn't