QBox helps us keep our customers happy by greatly improving the quality of our NLP model, resulting in a better chatbot and a higher success rate for our bot. And a better bot leads to better KPIs and happier customers.

— Jeffrey De Meulemeester, Digital Assistants Manager at SNCB

SNCB logo

SNCB is the national railway company of Belgium.

As a company, it manages large quantities of customer queries daily regarding its services. Its chatbot, Mobi, greets customers on Facebook Messenger and WhatsApp, helping to answer questions about the services currently running and possible disruptions to their journey.

In this case study you'll learn about the challenges that SNCB were facing and how QBox saved SNCB thousands of manual testing hours so that they could concentrate efforts on providing quality of service with a multi-lingual chatbot across several platforms.

Get in touch

If you want to learn how to improve you chatbot or you are simply curious about QBox - contact us at hello@qbox.ai