SNCB is the national railway company of Belgium.

As a company, it manages large quantities of customer queries daily regarding its services. Its chatbot, Mobi, greets customers on Facebook Messenger and WhatsApp, helping to answer questions about the services currently running and possible disruptions to their journey.

In this case study you'll learn about the challenges that SNCB were facing and how QBox saved SNCB thousands of manual testing hours so that they could concentrate efforts on providing quality of service with a multi-lingual chatbot across several platforms.